HomeoPet Satisfaction Guarantee
At HomeoPet, we stand behind our products and quality controls.If your pet is not satisfied with a HomeoPet product you purchased from us or from one of our authorized sellers in the United States, you may request a refund or replacement product.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for Products purchased from unauthorized sellers, including unauthorized internet sites.The Guarantee is also limited to the original, end user purchaser and must be made within 45 days from the date of purchase.
How To Claim The Guarantee
If you purchased the product from a retailer other than www.HomeoPet.com, we encourage you to first try and return the product to that retailer. Otherwise, to submit a Guarantee request, please call us at 800-555-4461 or email@example.com and have information available regarding where and when you purchased your product. You must submit your Guarantee request within 45 days of the date of purchase. In some instances, HomeoPet may request that you send the unused portion of the product back to us. If such request is made, HomeoPet will provide you with a pre-paid shipping label.
HomeoPet reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Satisfaction Guarantee.
If you have any questions regarding whether a seller is a HomeoPet authorized seller, please contact us at 800-555-4461 or firstname.lastname@example.org.
Effective: July 1, 2022