HomeoPet Brand Protection

In order to protect our brands and the integrity of our authorized distribution channels, HomeoPet L.L.C. has implemented a U.S. Authorized Seller Program, effective July 1, 2022. This page provides information and downloadable resources for Authorized Retailers of HomeoPet L.L.C. products, with the purpose of protecting the reputation, brands, goodwill and premium image of HomeoPet L.L.C. products, as well as providing the best possible service and support to customers.

Authorized Retailer Policy

The HomeoPet L.L.C. Authorized Retailer Policy details the agreement between HomeoPet L.L.C. and Authorized Retailers of HomeoPet products in the United States of America.

Download the HomeoPet Authorized Retailer Packet (PDF).

(The packet comprises three documents for Authorized Retailers of HomeoPet products, including a Cover Letter explaining our Authorized Seller Program, Authorized Retailer Policy and MAP Policy.)

Authorized Retailer Website Registration Form

As an Authorized Retailer, if you are interested in selling HomeoPet products on your own, proprietary website please complete the Authorized Retailer Website Registration Form.

MAP (Minimum Advertised Price) Policy & MAP Schedule

To protect the integrity of our brands, we are implementing a Minimum Advertised Price Policy (effective July 1, 2022), which applies to all authorized sellers of our products advertising to end user consumers in the United States of America. The “minimum advertised price” is the lowest price at which HomeoPet products listed on the HomeoPet MAP Schedule may be advertised.

Download the HomeoPet MAP Policy (PDF).

View the HomeoPet MAP Schedule.

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HomeoPet Online Sales Guidelines

  • The Permissible Public Websites must not give the appearance that they are operated by HomeoPet or any third party.
  • Anonymous sales are prohibited. Retailer’s full legal name or registered fictitious name, mailing address, email address, and telephone contact must be stated conspicuously on the Permissible Public Websites and must be included with any shipment of Products from the Permissible Public Websites or in an order confirmation email sent at the time of purchase.
  • At HomeoPet’s request, Retailer will reasonably cooperate in demonstrating and/or providing access to, and copies of, all web pages that comprise the Permissible Public Websites.
  • The Permissible Public Websites shall have a mechanism for receiving customer feedback, and Retailer shall use reasonable efforts to address all customer feedback and inquiries received in a timely manner. Retailer agrees to provide copies of any information related to customer feedback (including any responses to customers) regarding the Products to HomeoPet for review upon request. Retailer agrees to cooperate with HomeoPet in the investigation of any negative online review associated with Retailer’s sale of the Products and to use reasonable efforts to resolve any such reviews. Retailer shall maintain all records related to customer feedback for a period of one (1) year or longer following the creation or submission of such a record, to the extent legally permitted and/or required. Nothing in this paragraph shall be construed to require Retailer to disclose identifying information about its customers to HomeoPet, except where required by applicable law.
  • The Permissible Public Websites shall be in compliance with all applicable privacy, accessibility, and data security laws, regulations, and industry standards.
  • Retailer shall be responsible for all fulfillment to its customers who order Products through Permissible Public Websites, any applicable taxes associated with such purchases of Products, and any returns of Products.

The HomeoPet Satisfaction Guarantee

HomeoPet provides a 45-Day Satisfaction Guarantee for its products purchased by original end-user customers in the United States from it or its authorized sellers.

For more information and full terms visit our HomeoPet Satisfaction Guarantee page.

Get in touch

If you have any questions or would like more information on how to become an Authorized Retailer of HomeoPet products, please email sales@homeopet.com.

If you have any questions about the MAP Policy, please email MAP@homeopet.com.