HomeoPet Brand Protection
HomeoPet Online Sales Guidelines
- The Permissible Public Websites must not give the appearance that they are operated by HomeoPet or any third party.
- Anonymous sales are prohibited.Retailer’s full legal name or registered fictitious name, mailing address, email address, and telephone contact must be stated conspicuously on the Permissible Public Websites and must be included with any shipment of Products from the Permissible Public Websites or in an order confirmation email sent at the time of purchase.
- At HomeoPet’s request, Retailer will reasonably cooperate in demonstrating and/or providing access to, and copies of, all web pages that comprise the Permissible Public Websites.
- The Permissible Public Websites shall have a mechanism for receiving customer feedback, and Retailer shall use reasonable efforts to address all customer feedback and inquiries received in a timely manner.Retailer agrees to provide copies of any information related to customer feedback (including any responses to customers) regarding the Products to HomeoPet for review upon request.Retailer agrees to cooperate with HomeoPet in the investigation of any negative online review associated with Retailer’s sale of the Products and to use reasonable efforts to resolve any such reviews.Retailer shall maintain all records related to customer feedback for a period of one (1) year or longer following the creation or submission of such a record, to the extent legally permitted and/or required.Nothing in this paragraph shall be construed to require Retailer to disclose identifying information about its customers to HomeoPet, except where required by applicable law.
- The Permissible Public Websites shall be in compliance with all applicable privacy, accessibility, and data security laws, regulations, and industry standards.
- Retailer shall be responsible for all fulfillment to its customers who order Products through Permissible Public Websites, any applicable taxes associated with such purchases of Products, and any returns of Products.